Providing the tools and resources to maximize our members’ efficiency
Managed Services
It takes a lot of time and resources to manage a network, provide your customers with support around the clock, and grow a business all at once. Leverage our expert personnel and leading-edge products and services so your team can focus on taking care of your customers, improving your network, and growing your business.
Network Services
Whether you are looking for a vendor-agnostic analytics platform like Operational Intelligence to help optimize your business and be more proactive or 24x7x365 monitoring and management, NRTC’s expert staff and comprehensive services can help you achieve your goals.
Streaming Video Solutions
Streaming services and devices provide a great way to reach consumers who are not interested in a typical video subscription and want greater affordability without sacrificing the quality of the content they can choose.
Subscriber Services
Your customers look to you as their “go to” technology expert. That’s why we’ve built a comprehensive set of products and services to help you complete your portfolio.
Support Services
No matter what your needs—supplementing your technical support and customer service, expanding it to non-peak hours, or completely outsourcing it—our highly-trained, U.S. based call center agents will take care of your customers as you would.
Cybersecurity
As a provider of essential services it is imperative to make cybersecurity a priority to protect your network and customers. Our managed cybersecurity services allow you to cost-effectively deploy a comprehensive cybersecurity program that helps ensure protection, provide detection and quickly respond to attacks.
Insights
Rural Broadband Association Issues Broadband Playbook
NTCA – The Rural Broadband Association and the Fiber Broadband Association jointly released an updated Broadband Infrastructure Playbook. The Playbook offers guidance to help states as they establish policies and procedures to manage the $42.5 billion dollars for broadband infrastructure that will flow to them through the Broadband Equity, Access and Deployment (BEAD) program.
Resources
The Latest News in Managed Services
NRTC Recognized as Calix Service Cloud Certified Partner
Calix, a platform, cloud, and managed services company, has named NRTC a Calix Service Cloud Certified Partner. NRTC was one of the first partners to complete the company’s Calix Service Cloud training program. The Calix Service Cloud gives customer service teams real-time access to customer information, which leads to shorter call times.
Cybersecurity Session Outlines Requirements for Broadband Funding Programs
NRTC finished its October National Cyber Security Awareness Month activities this week with a webinar detailing the security measures that federal broadband funding programs are requiring as before awarding support to rural providers. Tom Neclerio of NRTC cybersecurity partner SilverSky described the threat level, which has evolved from annoying teenagers to modern-day criminals and “nation-state actors” destroying the nation’s infrastructure.
Cybersecurity Awareness Month Tips and Events
October is Cybersecurity Awareness Month, and NRTC is once again participating as a Cybersecurity Champion for this program led by the National Cybersecurity Alliance.