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Subscriber Services

Add Even More Value for Your Customers

Here at NRTC, we understand that your customers are the most important part of your business. That’s why we’ve built a comprehensive set of products and services to help you complete your portfolio. From feature-rich, easy-to-use email to robust computer and server cybersecurity protection, we make it easy for you to provide the services your customers need while generating opportunities for you to diversify your revenue.

Residential Email

NRTC offers Zimbra, a powerful browser-based email system and platform for ISPs. Zimbra provides a comprehensive webmail service that also integrates with the user’s account, while NRTC fully supports both administrators and end-users.

Robust Email with Spam and Virus Protection: With Zimbra’s feature-rich, customizable interface, your customers will have all the tools they need to manage their email in one easy-to-use platform. And with advanced GreyMail protection, customers will be thrilled with the reduction of time-consuming, dangerous spam and phishing emails.

Complete Productivity Suite: The calendar tool allows customers to record, manage and share events so that tasks and appointments are never lost or forgotten. The Contacts list allows them to store, organize and share essential information about the people who matter most. And with Zimbra’s file storage and sharing features, your customers never have to worry about losing vital files and folders.

Access from Anywhere, on Any Device: Customers can access all their most important productivity tools on-the-go through any mobile browser.

 


TechShield / TechShield Professional

TechShield: TechShield provides consumers with complete protection for their technology, online accounts, files, photos and personal identity. Available in two plans, the base package includes protection and security for five computers and five mobile devices as well as a password manager and cloud backup. TechShield Plus includes everything in the base package plus additional cloud backup and identity protection which has monitoring, alerts, insurance, lost wallet assistance and guaranteed restoration support. TechShield allows you to provide a complete cybersecurity and identity protection solution for your residential customers.

TechShield Professional: TechShield Professional is a security software suite and productivity solution developed to meet the needs of your business customers. This plan includes advanced endpoint security, password management and cloud backup. Endpoint security is available for computers, servers and mobile devices. Install assistance is provided to ensure optimal setup and ease for ongoing use. Help businesses in your community protect themselves from the growing number of cyberattacks.


Persona Defender

Financial, SSN & Personal Info Monitoring: Persona Defender helps your customers keep an eye on their credit by scouring credit inquiries from institutions like banks, auto dealers, mortgage companies and government agencies. Unauthorized changes like the opening of new accounts, credit inquiries, exceeding credit limits or missed payments are alerted. In addition to changes in users’ credit, Persona Defender monitors for medical identity theft or unauthorized use of your medical information.

Lost Wallet Assistance: Losing a wallet is a nightmare scenario. Your customers will need quick support if their personal information is lost or stolen. Our team can help you rapidly cancel and replace credit, debit and ATM cards online if your wallet has gone missing.

Dark Web Monitoring: Persona Defender’s engine scours thousands of websites, including those on the Dark Web, black market chat rooms, blogs, and other data sources to detect the illegal trading and selling of your personal information. We promptly send alerts so your customers can take immediate action.

Identity Restoration: Identity Restoration Specialists can assist your customers with identity restoration and save them hundreds of hours by working with federal agencies, creditors and banks on their behalf. Your customers can be assured that the restoration of their identity is being handled by professionals.

Identity Theft Insurance: Identity Theft Insurance up to $25,000 can help your customers recover out-of-pocket expenses and lost wages due to an identity theft event.

Offering Persona Defender: NRTC can help you become the go-to choice for Identity Protection. We’ll work with you to create a premium Identity Protection experience for your customers. For more information on how to offer Persona Defender please contact us.


App Portal

NRTC’s brandable Application Portal opens a new world of opportunity for you and your customers.

Customizable Interface: With custom messages and marketing advertisements, you can create an open line of communication between you and your customers. Plus, the App Portal allows your customers to organize their applications and gadgets as well as purchase and self-provision new applications when you make them available.

Self-Help Account Management and Password Recovery: Your customers can manage their account settings and profile information, reducing support calls and increasing customer satisfaction. And if they forget their password, they can reset it quickly and securely.

Single Sign-On for NRTC-Provided Apps: Your customers will be able to log in a single time to access most of the applications in their App Portal.

Easy Access to Customer Support: You can provide information and links to a support number, email and chat so your customers can quickly get help for your services.

 


Business Solutions

Your business-class customers rely on you for critical services like broadband. Now, help them take their businesses to the next level with brandable, turnkey Business Services. With NRTC’s value-added business services, you can grow your revenue while offering your business customers enterprise-quality services at small-business prices.

Business Email: Almost every business today communicates via email, but many are still using generic or “free” accounts not suitable for business use and do nothing to further their brand and status as a trustworthy and legitimate company. Business Email provides branded email and a complete productivity suite at a budget-friendly price.

MySite Website Hosting: For your business customers to succeed, it’s essential for them to have a reliable website. With NRTC’s fully brandable MySite offering, you can add affordable enterprise-quality website hosting to your product list. Now, you can help your business customers establish the online presence they need to capture customers and succeed in today’s digital marketplace.

 

Learn more about our subscriber services